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For a complete view of our agreement with our buyers, please see http://www.tiecoon.com/terms-conditions

1) For retail necktie purchases (defined as items with a purchase price of less than $20 per item):

We guarantee that you will LOVE out closeout neckties, or 100% of your purchase price back. This applies to the retail purchase price, less any taxes and shipping and handling charges for all of our men's ties.

If you are dissatisfied with your ties for any reason, you may return them for a prompt refund or exchange. Refunds or exchanges are allowed A) within 30 days on new, unused ties B) within 30 days for manufacturer defects. The refund will be issued to your a) credit card used for the purchase, or to b)your Amazon account. Usual time for your bank or Amazon to process the refund is 3-5 business days.

EFFECTIVE IMMEDIATELY AS OF 7/1/2011 All wedding ties or any product purchased for a wedding that is returned will be subject to a 25% restocking fee for unused merchandise. We only accept new, unused items for return. We determine wedding tie orders by 4,5,6,8,9,11,9+2 orders of similar ties, sample packages of similar ties, and multiple similar colors being sent to the same name or address and being returned once or multiple times. Also note that we do not refund shipping charges.

EFFECTIVE IMMEDIATELY AS OF 12/1/16 All Amazon orders are subject to a 20% restocking fee, and shipping charges to and from the customer.

2) For non-apparel consumer/commercial/industrial goods sold on Tiecoon.com or Fort Knox Tool (defined as items with a purchase price of $20 or more per item):

These items are guaranteed to work as intended (or as stated in the listing) on arrival for an immediate inspection period (unless otherwise specified in the listing). These items are not returnable unless found to be DOA (dead on arrival), and then remedies are listed completely in our terms and conditions (which include repair or replacement).

Our technician will also verify the items are in the same working order as shipped, including all parts and pieces, and verify the serial number matches.

3) The original shipping and handling charges are not refundable(if your order is shipped with Free Shipping, we will deduct the actual shipping charge from your refund amount). If you have a necktie/product exchange, we will reship them at no charge.

We are committed to making sure that you are 100% satisfied with all neckties and consumer/commercial/industrial equipment purchased from www.tiecoon.com.

Please mail your necktie/products package in a prepaid, insured, traceable method to the address below:

Tiecoon.com Neckwear
4031 Industrial Center Drive
Suite 705
North Las Vegas, NV 89030